Troubleshooting

A page keeps loading

1. Check whether Doublewire shows a connection banner.
2. Wait for the connection to recover or use the retry action shown.
3. Refresh once if the page remains unchanged after the connection is healthy.
4. Confirm that the same page opens in another tab before clearing browser data.

Avoid submitting the same create or send action repeatedly while the result is unknown. First check whether the item already appeared.

A feature is missing or read-only

Your permission, resource access, workspace, or subscription can affect what is available. Confirm the active workspace and ask an owner or admin to review your access.

Notifications do not appear

• Confirm the notification type and delivery method under Profile.
• Confirm that push is enabled for this browser or installed app.
• Check operating-system notification and Focus settings.
• Keep in mind that Doublewire can suppress an alert for an item you are already viewing while the app has focus.

Recent changes are not visible

Confirm that you are in the correct workspace. Then navigate away and return, or refresh the page once. If another member changed your access, leave the section and open it again.

Before reporting a problem

Record the workspace, page, action, approximate time, device, and browser. Do not include passwords, recovery codes, access tokens, or private customer data in screenshots or messages.