Add tools and assistant connections

Add a custom API tool

1. Select Add Tool > Custom API Tool.
2. Enter a snake_case function name and a precise description of when it should be used.
3. Choose GET or POST and enter the endpoint.
4. Configure authentication and the parameter schema.
5. Optionally map a returned item ID.
6. Select Test, review the result, and save the tool.

Returned item ID mapping lets later actions use the exact item selected from a successful response. Configure the real response path, such as id or data.items[].id. Doublewire does not guess identifiers from prose.

Never use an endpoint that exposes private network services. Store credentials only in the tool’s authentication controls.

Add an iList lookup

When an active iList integration is available, choose iList Property Lookup. Select the integration and test with a property ID or code. The assistant receives only the property information intended for use in the conversation.

Connect another assistant

Connections let the current assistant consult a specialist assistant without interrupting the visitor’s conversation.

1. Select Add Connection.
2. Choose a target assistant in the same workspace.
3. Enter a short label and a specific description of when to consult it.
4. Save.

The connection is one-directional. The consulted assistant uses its own instructions, tools, model, and knowledge, but cannot consult a third assistant in turn. Consultation adds the target assistant’s model usage.