Welcome to Doublewire

Doublewire brings customer conversations, team communication, contacts, tasks, calendars, assistants, and reporting into one workspace.

Choose the area that matches your work

• Dashboard gives you a quick picture of current activity.
• Contacts keeps customer identities, contact methods, notes, and privacy actions together.
• Inbox is where your team reads and manages customer conversations.
• Tasks tracks work that needs an owner and a due date.
• Calendar manages events, shared calendars, reminders, and external sync.
• Chat is private communication between workspace members.
• Channels connects Doublewire to the places where conversations happen.
• Assistants controls how automated conversations behave.
• Knowledge Bases and Website Crawlers provide trusted information to assistants.
• Forms and Integrations collect and deliver structured information.
• Analytics explains performance and activity over time.

What you can open or change depends on your workspace access. Seeing a section in the navigation does not always mean you can edit it.

A practical first-day path

1. Open Profile and confirm your name, timezone, and notification choices.
2. Open Chat to contact another workspace member.
3. Open Inbox to review customer conversations available to you.
4. Open Tasks and Calendar to see assigned work and upcoming events.
5. If you manage the workspace, review Members, Settings, Channels, and Assistants.

How this guide is organized

Each article tells you where the feature is, which access may be required, the steps to use it, and the result you should expect. Technical implementation details are intentionally excluded.