Preview, clone, and delete assistants

Preview an assistant

The edit page can show active Web Widget channels connected to the assistant. Choose a channel, test realistic conversations, and use Reload to start a fresh preview conversation. Preview activity is kept separate from normal customer analytics.

Use the settings action beside the channel selector to edit website-specific behavior in Channels.

Clone an assistant

Open the row menu and select Clone. The new assistant starts with copied configuration, tools, and knowledge links and is named as a copy. Review credentials, channel assignments, forms, and prompt behavior before using it with customers.

Delete an assistant

Doublewire blocks deletion when a channel requires that assistant. Reassign or delete those channels first. Manual-capable messaging channels can remain without automated replies when their assistant is removed.

Deleting an assistant removes its prompt, tools, connections, and reply settings. It does not delete contacts, customer conversations, forms, Knowledge Bases, Website Crawlers, or past Analytics totals. Links to reusable resources are removed, not the resources themselves.

Deletion is permanent. Review the confirmation and dependencies before continuing.