Doublewire Help

Start with what you need to do

Work with customersFind conversations, reply, assign work, and keep each thread organized.

Message your teamUse direct messages, groups, reactions, files, voice messages, and search.

Build an assistantConfigure behavior, knowledge, tools, forms, and customer-facing channels.

Manage your workspaceInvite people, control access, update workspace settings, and secure accounts.

Browse the complete product

The navigation on the left follows the same order as Doublewire. Each section explains what the feature does, where to find it, how to use it, what access is required, and what to check when something does not work as expected.

Search first

Use the search box at the top of any page. Search for the action you want to complete, such as “invite a member”, “send a voice message”, or “sync a calendar”.