Understand workspace Chat

Chat is for private conversations between active workspace team members. It is separate from customer conversations in Inbox.

Guests cannot use Chat or appear in its directory. A team member needs Chat view access, and can only open conversations in which they participate.

Use the layout

• The left panel contains conversation search and the All, Unread, Favorites, and Archived views.
• The center contains the selected timeline and message editor.
• A participant panel is available for groups and opens as an overlay on smaller screens.

Direct-conversation avatars show the member’s current status. Group avatars do not show a status dot.

Open and read a conversation

If unread messages exist, Chat opens at the first unread message. Otherwise, it opens at the latest message.

If new messages arrive while you are reading older history, Chat keeps your current position. When you are already at the latest message, new messages remain in view.

Unread messages become read as you view them in order. Opening a later search result or pinned message does not mark skipped messages as read.