Use Workforce Chat

Workforce Chat is an authenticated assistant conversation for workspace team members. It is not a public website widget and is separate from private member Chat.

Start a Workforce conversation

1. Open Workforce Chat from the app header.
2. Choose an active Workforce Chat channel when more than one is available.
3. Enter a message and send it.
4. Select New chat when you want the next message to begin a fresh thread.

Starting a new chat does not create an empty record. The next sent message creates the conversation. Existing history for your user, assistant, and channel appears when the surface opens.

The selected channel determines which assistant responds. Workforce Chat uses your signed-in workspace identity and must not be embedded on a public site.

Public-contact functions such as visitor forms and proactive website behavior do not apply to Workforce Chat.